Everything your housing team needs, in one system
Replace the spreadsheet ledger, the paper inspection pad, the separate compliance registers, the shared inbox, and the reporting scramble — with one integrated platform.
Rent & Money
Full rent ledger with automated invoicing, arrears tracking, and financial reconciliation.
- Automated rent invoicing — generate weekly, fortnightly, or monthly charges per lease terms
- Arrears management — risk-trend scoring flags tenants heading toward arrears before they arrive
- Centrepay deductions — track and reconcile Centrelink direct deductions
- RTBA bond management — lodge, track, and claim bonds with full audit trail
- Bank feed & reconciliation — import bank statements, auto-match payments by amount, date, and reference
- Xero sync — two-way push and pull of invoices and payments
- Online payments — tenant portal payments via Stripe
- Financial reports — rent roll, income statements, arrears ageing, and board-ready exports
Tenancies & People
Complete tenant lifecycle management from application through to move-out.
- Tenant & lease records — comprehensive profiles with household members, emergency contacts, and lease history
- Waiting list — priority-scored applications with allocation tracking and conversion to tenancy
- Onboarding checklists — 26-step guided process from offer through to move-in
- Move-out workflow — exit inspection, bond claim, key return, and forwarding address capture
- MARAM screening — Tier 1 family violence risk screening built into the intake process
- Income reviews — schedule, track, and manage income assessments with automated reminders
- Caseload & support plans — assign caseworkers, create support plans, log wellbeing check-ins
- Notices & VCAT — generate breach and termination notices, track tribunal applications
Compliance & Reporting
Board packs and funder reports in minutes, not weeks. VHR compliance calculated automatically.
- VHR KPMs — automatic calculation with regulator-ready export format
- Property safety compliance — smoke detectors, gas, electrical, and essential safety measures with expiry tracking
- Asbestos & hazmat register — NDIS SDA-ready registers with inspection scheduling
- Full audit log — every change tracked with who, what, and when
- Board pack generator — one-click export of KPIs, financials, and operational summaries
- Funder reports — pre-built templates for DFFH, AHV, and other funding bodies
Maintenance & Assets
From tenant request to contractor completion — tracked, timed, and audited.
- Work orders with SLA tracking — priority-based SLAs with automatic breach alerts
- Contractor management — profiles, licensing, insurance expiry, and scheduling
- Preventive maintenance — recurring schedules for gutters, gardens, pest control, and more
- Asset register — track property assets with replacement schedules and depreciation
- Contractor portal — contractors view assigned jobs, update status, and upload completion photos
- Cost tracking — per-property and per-work-order cost recording with budget reporting
Inspections
Room-by-room inspections with photos, offline field use, and AI-drafted summaries you approve.
- Room-by-room with photos — structured inspection forms with photo capture per room and item
- Entry/exit comparison — side-by-side view of entry and current condition with photos
- Works offline — complete inspections in the field without internet; syncs when back online
- AI-drafted summaries — inspection notes drafted by AI, clearly labelled as suggestions, only generated with tenant consent
- Multi-unit support — inspect individual units within a multi-dwelling property
- Scheduling & reminders — schedule routine inspections with automated tenant notification
Portals & Communications
Self-service portals for tenants, contractors, and staff — with SMS, email, and push notifications.
- Tenant portal — PIN-based login (no email needed), view balance, make payments, log maintenance requests, access documents
- Contractor portal — view assigned work orders, update status, upload completion photos
- Staff portal — mobile-first design, works on any phone, installs like an app
- SMS & email — send from the app with full communications log and per-tenant history
- Two-way email sync — connect Gmail to automatically capture tenant correspondence
- Broadcast comms — send to groups of tenants with consent controls and opt-out management
How Chenashe compares
Chenashe is purpose-built for community housing. Here is how it stacks up against the two categories of software most CHPs use today.
| Capability | Agency software | Enterprise CHP software | Chenashe |
|---|---|---|---|
| Built for VHR / MARAM / affordable-housing rules | No | Yes | Yes |
| VHR KPM calculation + regulator export | No | Yes | Yes |
| RTBA bonds · Centrepay deductions | No | Yes | Yes |
| Cultural safety dashboard + Indigenous Data Sovereignty controls | No | No | Yes ✔ |
| Lone-worker safety check-in/out | No | No | Yes ✔ |
| AI-assisted drafting, human-approved | No | No | Yes ✔ |
| Arrears risk-trend scoring | No | No | Yes ✔ |
| Tenant + contractor + staff portals | Tenant only | Limited | All three ✔ |
| Offline field use with full audit log | Rarely both | Partial | Both, standard ✔ |
| Bank feed + auto-match reconciliation | Yes | Partial | Yes |
| Board pack & funder report generation | No | Manual | One-click ✔ |
| Caseload management & support plans | No | Partial | Yes |
| Self-serve trial (no sales process) | Yes | No | Yes ✔ |
| Per-property pricing (not per-user) | Per-user | Enterprise quote | Per-property ✔ |
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